Refund policy

RETURN POLICY

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused or slightly used.

It must also be in the original packaging.

We will not return items that are completely or almost completely used.

Non-returnable items include:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first, please, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sleonard@zincsolutions.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items WILL NOT be refunded.

Exchanges (if applicable)
We only exchange on a case by case basis.  This is up to the discretion of the owner/customer service representative.

If you need to exchange an item please, send us a detailed email at Stephani@heroesbeauty.com 

explaining your reason for wanting the exchange. If approved, you will then be given shipping/return information.

The item must be unopened and in the same packaging for the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

Thank you so much.